FAQ

Our products are designed for design-conscious home chefs and smart-upgrading renters worldwide. Whether you’re a busy family in Toronto, an entertainment enthusiast in London, or a space-savvy urbanite in New York, we provide premium kitchen appliances with professional-grade delivery.

We specialize in professional-grade kitchen appliances that combine functionality with sleek design. From compact apartment refrigerators to powerful 440 CFM range hoods, each product is carefully selected for quality and performance.

Yes, all our appliances come with manufacturer warranties. The warranty period varies by product, and details are included with your purchase.

Absolutely! Each product page includes detailed specifications. If you need additional information, our support team at [email protected] can assist you.

While we don’t provide installation as standard, we offer white glove delivery options for large appliances upon request. Contact us at [email protected] for arrangements.

All appliances ship from our Ottawa-based fulfillment center at 2042 MacLaren Street, where each item undergoes quality control before shipping.

We offer two convenient options:

We ship globally, excluding select Asian and remote regions. During checkout, our system will confirm if we can deliver to your address.

You’ll receive real-time tracking updates at every shipment milestone. Tracking information is sent to your email once your order ships.

Our climate-controlled packaging protects sensitive electronics, and our Ottawa team carefully inspects each item. 78% of standard shipments arrive within 12 days, and EU customers enjoy prepaid duties on standard shipments.

You may return products within 15 days of receipt. Items must be in original condition with all packaging. Please contact our support team to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Once we receive your return, refunds are processed within 5-7 business days. The time to appear in your account depends on your financial institution.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.

Currently, we don’t offer payment plans, but combining multiple appliances in one order can maximize savings through our automatic shipping efficiency calculations.

Yes! Urban dwellers can provide special apartment delivery instructions at checkout. For white glove service requests, email [email protected].

Address changes may be possible if your order hasn’t shipped. Contact us immediately at [email protected] with your order number.

We’re happy to discuss bulk orders! Email our Ottawa-based support team at [email protected] with your requirements.