Shipping & Returns

At Whirlpool Sales Store, we’re committed to delivering premium kitchen appliances with the same reliability you expect from our products. Our shipping and returns policies are designed to match the quality of our microwaves, refrigerators, and range hoods – efficient, dependable, and customer-focused.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods

Note: Delivery times are estimates and may vary based on destination and customs processing. We cannot ship to certain Asian regions and remote locations.

International Shipping

We ship globally (excluding some Asian regions). International customers are responsible for:

• Any applicable customs duties, taxes, or fees
• Compliance with local import regulations

Returns & Exchanges

Our premium kitchen appliances are built to last, but if you’re not completely satisfied, our returns process is as straightforward as operating our high-end refrigerators.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be unused, uninstalled, and in original packaging
• Return must be initiated within 15 days of delivery
• Product must not be part of our non-returnable items (see below)

Non-Returnable Items

Return & Exchange Process

Step 1: Initiate Your Return

Email our Ottawa-based support team at [email protected] with:

Step 2: Receive Your Return Authorization

Within 2 business days, you’ll receive:

• Return authorization number
• Shipping instructions
• Prepaid return label (for defective items only)

Step 3: Package and Ship Your Return

Carefully repackage the item with all original accessories and documentation. Ship to:

Note: For non-defective returns, you may use your preferred shipping method. We recommend purchasing tracking/insurance.

Step 4: Processing Your Return

After we receive your return:

• Inspection takes 3-5 business days
• You’ll receive email confirmation when:
  • Your refund is issued
  • Your exchange item ships
  • If we need additional information

Refund Information

Refunds are processed to your original payment method:

• Issued within 3-5 business days after return approval
• Appears in your account within 5-10 additional business days (varies by financial institution)

Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for the replacement item.

International Returns

For customers outside Canada:

• You’re responsible for return shipping costs and customs fees
• We recommend using a trackable shipping service
• Refunds are issued in CAD (currency conversion may apply)

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us immediately at [email protected]
2. Include photos of the issue
3. We’ll arrange expedited replacement at no cost to you