Term and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing our website and making purchases, you agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and all applicable laws and regulations. If you disagree with any part of these terms, please do not use our website.

2. Website Use and Intellectual Property

2.1 User Responsibilities

• You agree to use our website for lawful purposes only
• You must provide accurate and complete information when creating an account or making purchases
• You are responsible for maintaining the confidentiality of your account credentials

2.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Whirlpool Sales Store or its licensors and is protected by Canadian and international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our premium kitchen appliances (microwaves, range hoods, refrigerators, small appliances, washers and dryers). However, we cannot guarantee that product colors or specifications will be exactly as displayed on your device.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Service Area

We ship globally except to certain Asian regions and remote locations. By placing an order, you confirm your shipping address is within our service area.

4. Orders and Payments

4.1 Order Process

• Orders are processed within 1-2 business days (excluding weekends and holidays)
• You will receive an email confirmation with tracking information once your order ships
• We reserve the right to refuse or cancel any order for any reason

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in Canadian Dollars (CAD) and do not include applicable taxes or duties.

4.3 Shipping Options

• Standard Shipping (CAD $12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping (Orders over CAD $50): Via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary based on destination and customs processing.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely satisfied with your premium kitchen appliances. Our return policy includes:

• 15-day return window from delivery date
• Items must be unused, uninstalled, and in original packaging
• Non-returnable items include:
  • Small appliances removed from packaging
  • Products with removed serial numbers or damaged tamper-proof seals
  • Special order or customized items

5.2 Return Process

1. Email our support team at [email protected] to initiate your return
2. Receive return authorization and instructions within 2 business days
3. Ship items to our Ottawa facility at:
   Whirlpool Sales Store Returns
   2042 MacLaren Street
   Ottawa, ON K1P 5M7
   Canada

5.3 Refunds

• Refunds are processed to the original payment method within 3-5 business days after return approval
• Original shipping fees are non-refundable
• International customers receive refunds in CAD (currency conversion may apply)

6. Limitation of Liability

Whirlpool Sales Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Any other matter relating to our products or services

7. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Ontario, Canada. Any disputes shall be resolved in the courts of Ottawa, Ontario.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us at:

Whirlpool Sales Store
2042 MacLaren Street
Ottawa, ON K1P 5M7
Canada
Email: [email protected]